MyVerizon App .
Intelligent and easy to use, the My Verizon app meets the needs of 100 million subscribers, providing complete self-service through its intuitive, instantaneous design and conversational interface. Featuring a simplified bill, personalised control centre, on-demand support and shopping functionality, the new app has achieved record-breaking sales, customer satisfaction and loyalty.
Within seven months of the app’s launch, Verizon’s mobile sales conversion rose 15.6x, and overall usage is up over 50%. Bill payment within the app increased from 68% to 85% and is buoyed by a 27% lift in autopay enrollment. And customer satisfaction marked with a 4.7 on both the Apple App Store, and Google Play Store.